Privacy Policy

Introduction

Spillmate is a chatbot application that offers conversational companionship to individuals seeking mental health support.

We utilize OpenAI‘s API (Application Programming Interface) for the AI responses in our chatbot, which allows us to provide a more personalized and effective conversational companionship experience.

We are committed to protecting the privacy of our users and their personal data.

This Privacy Policy outlines the types of data we collect, how we use it, store it and your rights with respect to your data.

Types of Data We Collect

We collect three main categories of data:

Personal Information : This includes information that can be used to identify you, such as your name and email address.

Usage Data: This includes information about your use of the Spillmate app, such as the dates and times you use the app, the topics you discuss with the chatbot, and your responses to the chatbot's prompts.

Technical Data : This includes information about your device, such as your device type, operating system, and IP address.

Additionally, OpenAI may collect the following data:

  • Prompt and completion pairs : This includes the prompts you provide to the chatbot and the responses it generates.

  • Embeddings :This is a mathematical representation of the text you provide and the chatbot's responses.

  • Training and validation data :This is the data that OpenAI uses to train and improve its models.

How We Use Your Data

We use your data to provide and improve the Spillmate service. This includes :

  • Providing you with personalized conversational support.

  • Monitoring your progress and providing feedback.

  • Research and development to improve the Spillmate app.

  • Marketing and promotional purposes.

  • To enhance services provided to such as / through data analytics and customer support.

OpenAI may use your data for the following purposes:

  • Its affiliates and subsidiaries.

  • Service providers who help OpenAI operate its business.

  • Government agencies, if required by law.

Data Security

We take appropriate security measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Using encryption to protect your data.

  • Implementing access controls to restrict unauthorized access to your data.

  • Regularly monitoring for security vulnerabilities.

OpenAI also takes appropriate security measures to protect your data. You can learn more about OpenAI’s security practices here: https://openai.com/security.

Data Retention

We will retain your data for as long as necessary to provide you with the Spillmate service, or as required by law. OpenAI may retain your data for longer periods, depending on its data retention policies.

Your Rights

You have the following rights with respect to your data:

  • The right to access your data.
  • The right to correct your data.
  • The right to delete your data.
  • The right to restrict the processing of your data.
  • The right to object to the processing of your data.
  • The right to data portability.

To know more/exercise your rights, please feel free to contact us at: contact@spillmate.ai.

To know more/exercise your rights with respect to OpenAI's processing of your data by contacting OpenAI at https://help.openai.com/en/.

International Data Transfers

Spillmate is currently operated from India. However, we may transfer your data to other countries in the future, including the United States where OpenAI is located. If we do so, we will ensure that your data is protected in accordance with this Privacy Policy and applicable Indian data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy regularly for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Spillmate: contact@spillmate.ai

This Privacy Policy is subject to the laws of India.

Disclaimer

The information and services provided by Spillmate are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding your mental health.

Limitation of Liability

Spillmate and its affiliated parties will not be liable for any damages arising out of or in connection with the use of the Spillmate service, including, but not limited to, direct, indirect, incidental, consequential, and punitive damages.

User Conduct

You agree to use the Spillmate service only for lawful purposes and in accordance with this Privacy Policy. You agree not to use the Spillmate service for any purpose that could be considered harmful, offensive, or illegal.

Termination

Spillmate may terminate your access to the service at any time, for any violation of code of conduct or any appropriate reasons, without notice.

Governing Law

This Privacy Policy is governed by and construed in accordance with the applicable laws/jurisdiction of India.

Dispute Resolution

Any disputes arising out of or in connection with this Privacy Policy shall be resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be held in New Delhi, India, and the language of the arbitration shall be English.

Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Spillmate with respect to your use of the Spillmate service and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Severability

If any provision of this Privacy Policy is held to be invalid or unenforceable, such provision shall be struck down and the remaining provisions shall remain in full force and effect.

Notices

All notices and other communications hereunder shall be in writing and shall be deemed given when delivered by hand, sent by certified or registered mail, return receipt requested, postage prepaid, or sent by overnight courier service, addressed to the addresses set forth below:

If to Spillmate:

E-Cell, MRIIRS, Manav Rachna International Institute of Research and Studies, Sector- 43, Aravali Hills, Delhi-Surajkund Road,. Faridabad- 121004 (Haryana), India.

contact@spillmate.ai.

Amendments

Spillmate may amend this Privacy Policy at any time by posting the amended version on the Spillmate website. The amended version will be effective immediately upon posting. Your continued use of the Spillmate service after the posting of the amended Privacy Policy constitutes your acceptance of the amended terms.

Data Protection Officer

In accordance with the Digital Personal Data Protection Act, 2023, Spillmate has appointed a Data Protection Officer responsible for overseeing compliance with the Act. You can contact the Data Protection Officer for :

contact@spillmate.ai.

Cross-border Data Transfers

Spillmate may transfer your data to OpenAI, which is located in the United States. OpenAI has implemented appropriate safeguards to protect your data, including adherence to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework.